Outside any current or previous money back guarantee promotion, all fees established and weekly fees are non refundable. Outside any current or previous money back guarantee promotion, all fees established and weekly fees are non refundable. For more information please call our customer service department at (503) 953-0362 Monday through Thursday 8:00 AM - 5:00 PM PST Friday: 8:00 AM - 12:00 PM PST.